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Onsite Transfers - United States

Overview

As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Full Time
  • Entry Level Customer Service
  • Benefits Included

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 9
  • Problem-Solver 9
  • Personable 8
  • Compassionate 7
  • Multi-Tasker 6
  • Creative 5
Traits are on a scale of 1 to 10

Addtional Traits

  • Trustworthy
  • Collaborative
  • Consistent
  • Efficient
  • Independent
  • Organized
  • Team Player

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Varying Schedules

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Company Discounts

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Conduent is looking for candidates who are problem-solvers and amazing with customers! This is a Work from Home position.
Do you have the ability to figure out how technology works and can you  multitask across systems and applications? Do you have a passion to  analyze and resolve a variety of technical issues, are you  interested in supporting the world’s largest manufacturer of smart phones, tablet, MP3 players and other devices? Do you want to work in a fun, creative and casual environment where you can be yourself with a professional edge? If you said yes and want to be the friendly voice to our customers this is the job for you!
Job Summary
As a Tier 1 Tech support advisor you will be supporting our customers as a first point of contact  and will be providing solution to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.  
In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. Because you will be working independently from home, you will need to demonstrate the ability and disciplines to work remotely with management and co workers.
You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.
Requirements
  • Prior Experience Required
  • Technical aptitude and enjoy troubleshooting technology
  • Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
  • Customer focus
  • Discipline to work remotely and follow a set schedule
  • Flexibility to work between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends, holidays and have the ability to flex up or down based on business needs
  • Ability to manage multiple applications at one time
  • Understand the concepts  of navigation, search engines, downloading music, and other web based applications
  • Smartphone, tablet, operating systems, PC or Mac experience
  • Ability to attend approximately five to six weeks of required online/virtual training on a fixed schedule that may include nights or weekends
  • Successful completion of initial training
  • Ability to meet minimum typing speed of 25 WPM while talking to customers
  • Successful completion of pre-employment assessments, criminal background check and drug screen
  • At Home Qualifications
  • A quiet distraction free workspace, ergonomic chair, and desk
  • High Speed Internet Service (5megabits download and 1 megabit upload) from a reliable provider  *some restrictions
What Does Conduent Offer You?
  • Full time employment
  • Benefits
  • Opportunities for growth & development
  • Competitive wages and opportunities for bonus
  • Paid Time Off
  • Employee Discounts
  • And MORE!
We will rely on you to listen to our customers and remind them that behind our great products are amazing people!
This is a work from home position and we can consider candidates from across the US – you do not have to live in the city this is posted to be considered.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to
accommodations@Conduent.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking



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