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$11.50/hr + Benefits - Tier 1 Tech Support - Work From Home!

Job ID 17002983 Date posted 06/05/2017 Location United States

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

Description
Conduent is looking for candidates who are problem-solvers and amazing with customers! This is a Work from Home position.

Do you have the ability to figure out how technology works and can you multitask across systems and applications? Do you have a passion to analyze and resolve a variety of technical issues, are you interested in supporting the world’s largest manufacturer of smart phones, tablet, MP3 players and other devices? Do you want to work in a fun, creative and casual environment where you can be yourself with a professional edge? If you said yes and want to be the friendly voice to our customers this is the job for you!

Job Summary
As a Tier 1 Tech support advisor you will be supporting our customers as a first point of contact and will be providing solution to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.

In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. Because you will be working independently from home, you will need to demonstrate the ability and disciplines to work remotely with management and co workers.

You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.

Essential Job
Requirements



Technical aptitude and enjoy troubleshooting technology


Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)


Customer focus


Discipline to work remotely and follow a set schedule


Flexibility to work between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends, holidays and have the ability to flex up or down based on business needs


Ability to manage multiple applications at one time


Understand the concepts of navigation, search engines, downloading music, and other web based applications


Smartphone, tablet, operating systems, PC or Mac experience


Ability to attend approximately five to six weeks of required online/virtual trainingwith 100% attendance
on a fixed schedule that may include nights or weekends



Successful completion of initial training

with a passing final exam score of 80% or more to continue employment




Ability to meet minimum typing speed of 25 WPM while talking to customers


Successful completion of pre-employment assessments, criminal background check and drug screen


A quiet distraction free workspace, ergonomic chair, and desk


High Speed Internet Service (10megabits download and 1.5 megabit upload) from a reliable provider *some restrictions


What Does Conduent Offer You?


Full time employment


Benefits


Opportunities for growth & development


Competitive wages and opportunities for bonus


Paid Time Off


Employee Discounts


And MORE!


We will rely on you to listen to our customers and remind them that behind our great products are amazing people!

This is a work from home position and we can consider candidates from across the US – you do not have to live in the city this is posted to be considered.

#D3

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